Knowledge Base

How to access, filter, and read the Completed Guides Reports

To access it:

  1. Sign in to YesElf Console
  2. Open the application you would like to work on
  3. Click on the Analytics tab
  4. Click on the Completed sub-tab.

At first glance, you will see two sections. The top part is where you can configure the time range, which guide’s performance will be graphed and available attributes such as the country where the visitors were from in the given time range. And the bottom section is the responsive graph, which reflects data accordingly.

How to Configure the Filter

There are many configuration settings available that are designed to enable you to choose the exact time range, and attributes for tailor-made reports.

Read about: How to Configure the Time Range Filter

Read about: How to Configure the Attribute Filter

 Tip: The applied filter in one section gets applied to all other parts of the analytics tab if they share the same filter options. 

Tip: Notice that not all the filters are applicable for every analytical report. This is just for your convenience, preventing you from unnecessarily repeating the steps to filter for each section separately.

Example Graph

Above, you see the Completed Guides Pie Report sample, created from the SAP Concur application.

What this graph tells us is:

  • Displays the amount and percentage of successfully completed tours. However, it excludes the ones that did not reach till the end, even if the user deliberately or intentionally closed or due to some technical issues.
  • The size of the pie is defined by the total number of the started guides, not the guides which were ready but have not yet been triggered. In this case, it shows us as 4962 times guides started by all users within the last 30 days. 
  • Create an expense report that has the biggest share of the pie with 1421 completed tours out of 4962. This also represents 28.62%.
  • Exploring SAP Concur home screen tour, has the smallest share of 2.54% with 126 completed tours out of 4962.
  • It also allows us to easily see the efficiency of the guides. According to our experience, a successful guide’s completion rate hovers around 10-20%. As you can see in the report above each guide’s compilation rate, you can focus on the guides which had less than 10% and find the reason to improve their efficiency.