Knowledge Base

How to access, filter, and read the Business Application Insights

Tip:  Business Application Insights (BAI) Analytics is an on-demand feature that is not available on the YesElf Production Console. However, it is free of charge and can quickly be added on. If you would like this feature to be enabled, please contact us.

To access it;

  1. Sign in to YesElf Console
  2. Open the application you would like to work on
  3. Click on the Analytics tab
  4. Click on the Business Insights sub-tab.

At first glance, you will see two sections. The top part is where you can configure the time range and available attributes such as the country where the visitors were from in the given time range, and Guide features filter to limit the selection to the guides started from Context Help. And the bottom section is the responsive graph, which reflects data under applied filters.

How to Configure the Filter 

The configuration setting available BAI is the time range which is designed to enable you to choose the exact time ranges for tailor-made reports.

Read about: How to Configure the Time Range Filter

Now that you have finished the defining factors you would like to include in the graph, YesElf automatically prepares you below. 

Example Graph

Above, you see a YesElf Business Application Insights Analytics sample, created from the SAP Concur application.

Tip: Notice that the Graph is interactive, and when you hover the mouse over, it shows the three metrics used to determine the size of the rectangle, and you can click on them to see the sub task’s insights.

What this graph tells us is:

  • Business Application Insights displays holistic information about your application,  the time the user spends inside, the number of identified errors, and the detected level of confusion.
  • The chart consists of proportionally sized rectangles. Three metrics define the size of the rectangle:
    • Activity time: It is the average time a user spent in a specific part of your application in a given time frame.
    • Error count: Error count represents any different data provided by the user than what was expected of them. 
    • Confusion rate: YesElf utilizes Artificial Intelligence with Deep Learning algorithms. It then learns the typical user behavior and cross-references the user’s behavior and determines if the user is confused.
  • Each of the metrics has equal weight and capability to affect overall user experience, and BAI is measured through those metrics.
  • When you go inside the expense report screen, you can see details on the component level, which will help you to pinpoint the exact moment where the error occurs, most time spent or confusion spots.