Digital Transformation- A Curse for Employee Productivity?

25.11.2020, 5 minutes read

Digital Transformation is considered to be “do or die” for all companies,  but the way employees embrace or resist the changes substantially affects their productivity and the ROI. As Digital Transformation Is not about technology but people, it can be both a blessing and a curse.

Here’s how you can improve productivity and save time and money. 

What is the biggest challenge faced by business leaders who want to endorse Digital Transformation? Business leaders are worried about the impact of Digital Transformation on employee productivity.  

According to a survey from McKinsey&Company, the success rate has been consistently low. Only 16 percent of respondents said their organizations’ digital transformations have succeeded in improving performance and also helped them sustain changes for the long run.  And some 15% even predict workforce disruption that will “cripple”  the business operations. 

All it boils down to the success of every digital transformation depends on the people and people strategies. 

Digital adoption is a huge problem. More than 85% of firms have employees wasting time and effort trying to learn corporate software. Yet they can’t spare them from their daily work. Imagine you are a sales manager or a C-level executive responsible for some process automation like SAP or Microsoft Dynamics. These systems are notoriously hard to learn and use, with all those drop-down menus, text fields, and navigation labyrinths, It directly affects employee productivity.       

This blog will mainly focus on the lost productivity while the corporations go through the digital transformation.

Weakness Of Human Mind: The Forgetting Curve

Once an employee’s training is over, they set off to their first day of work. Unfortunately, this is where so many problems begin. Employees waste a lot of precious time to understand how the software works.

Mostly, rather than being mere employees but as human beings, it is proven that we’re susceptible to forgetting large chunks of information over a short time period. It is called the forgetting curve.

 Besides the training being an expensive, repetitive, and laborious task, it is also ineffective. This is when they get stuck. If you are an employer, you already know equally well that an employee cannot get stuck or ‘freeze’ in the middle of their work day. And they know too, so naturally, they return the company-provided solutions, creating support tickets, searching for the workarounds online, or trying to find the same from their colleagues. The issue is all of these employee-initiated solutions end up as wasted time, stolen productivity.  

This increases the gap between accelerating change and relatively much slow software adoption.

It is not all doom and gloom though. There is still light at the end of the tunnel. 

The Digital Adoption Platforms (DAPs) are created to meet this particular need. More on that later.

Let's hack productivity.

You can easily boost productivity by eliminating the need for an employee to seek help by being one step ahead of them during their journey.

Do you remember when you were the newbie at the company, and you had to find out who knew everything about a particular customer, process, product, or software? Even at smaller companies, it takes time to discover who possesses that extra bit of historical or technical knowledge that could help you complete a task or resolve a support issue. Let alone finding ways to seek help from colleagues because the employee does not remember the company-provided training; thus, distracting them from the actual work and forcing them to find solutions by themselves.  

This causes employees to put in significant effort, reduced productivity, wasted time, and reduced employee retention. Gartner research calls these efforts the employees are forced as “hacks”  waste 3.1 million hours every year for the average 10,000 employee organization.

Salary.com's research indicated that as much as 89 percent of people waste time at work every day, with the top 10 percent wasting over three hours. Think of that lost productivity. 
A whopping 33% of all wasted time at work is wasted with colleagues either by socializing or seeking instant technical help—a double kill on both employees’ productivity. 
It is an attractive and comfortable solution compared to searching for (and getting distracted by) a way out of the bottleneck. Ask a colleague. 
What if you could harness others’ insight within the company yet not be overwhelmed by information overload?

Information overload

What's happening is that the internet’s growth follows Moore’s law and doubles itself every 5.32 years.  According to an IBM Marketing Cloud study90% of the data on the internet was created since 2016. This translates as; searching for information will be nearly impossible (it is already hard enough). The internet has become a vast ocean of information. With so much content out there, you certainly would not wish your employees to search for information while they are supposed to be working. 

Moreover, excessive email, poorly written(that causes either wrong actions to be taken or re-contacting for clarifications) communication, pointless meetings, constant interruptions. 

As many enterprises are moving to the cloud, new technologies have emerged that allow employees from different departments to communicate with each other and share documents throughout the enterprise, thus forming an effective digital environment. But what’s lacking is the technology that helps employees move from a “digital immigrant” role to a “digital native” one. If you are not familiar with the terms, they refer to the difference in speed of learning and familiarity and adoption speeds in different generations.

What is the role of digital adoption to solve this dilemma and how much time can be saved?

Digital adoption is a framework for reducing the complexity of using software, so people can focus on what's important. A Digital Adoption Platform makes it simple because it provides all the necessary information and guidance at the time of need eliminating the need for anyone to search (and get disrupted) for the info. In other words, it increases digital confidence in all your employees. Remember, each one is different with different preferences, learning rate, and resistance level for a change. An excellent digital adoption must be able to offer personalized guidance for each individual.  

That is what I love about YesElf. You can as well incorporate helpful, productivity-boosting tools and features into training without any code writing or software development.

YesElf is the Digital Adoption Platform that provides employees and employers the right content at the right place and time to maximize employee engagement, content consumption, and productivity. It also helps businesses and individuals build a digital foundation for the future. You can think of YesElf as a ubiquitous "digital assistant" that utilizes Artificial Intelligence to support productivity across the enterprise and at home.

To sum up: Companies that have embraced new technology, are now looking for employees that can easily adapt to the changes. If not, not only people will be left behind and productivity will decrease, but also the company’s image is at stake.

 All employees do waste time ( in varying amounts) at work. One (as human beings we are) is not expected to be 100% productive, but there are easy fixes to boost productivity.

Training employees is never an easy task. And it is even harder in a digital transformation where software and systems are updated constantly. This means that training materials become obsolete soon and require a lot of maintenance – so companies rush to implement changes instead of training the employees. This is where YesElf steps into play.

 

You have invested ~6minutes to read this blog. Now take action to save your employees not to waste time trying to work with corporate software.

You can save as much as one day with time each week. Multiply that by the number of employees you have.

 

 

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