What is hyper-automation and how to get employees on board with it?

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Collecting data and having automated tasks is simply no longer enough. In order to manage work processes efficiently with respect to time and your employees, you need to jump on the hyper-automation trend.

The figures speak loud and clear – up to 40% of work comprise lower-quality tasks. To give you a better idea, these are activities that do not have a significant and visible benefit, but still need to be done. A typical example is creating reports or collecting data.

Instead of devoting time to more valuable activities, such as strategy or planning, the worker is spending time on mundane routines.

Managers report that this makes their organisation inflexible and stifles innovation. Finally, there are the customers, who, although they do not have insight into the organisation and do not have influence over processes, ultimately have the most power.

In fact, statistics show that if a company is slow to react, customers are likely to leave the brand sooner or later and turn to someone else.

The good news, however, is that there is a solution to satisfy all three parties. It is hyper-automation, which is already practiced by 34% of companies and which many companies are now planning to implement.

It means that not only specific tasks will be automated, but also entire processes.

Until now, automation tools have been able to repeatedly carry out many activities in place of an employee; hyper-automation puts the emphasis on greater efficiency, complexity, and intelligence.This means that hyper-automation tools will do more analysing, discovering, designing, monitoring, measuring, and re-evaluating. And now, let’s take a look at what that looks like in practice.

More AI – less code

Anyone who joins you on your journey to hyper-automation will tell you that the cornerstone of hyper-automation is Robotic Process Automation (RPA). This software technology learns how to perform the same actions that employees have been doing so far.

However, when combined with artificial intelligence, bots respond more thoughtfully because they can recognise, generate or access data in intuitively familiar steps.

For a bot, the job is all the easier because it understands both structured and unstructured data, has clearly defined rules, knows the inputs and outputs, and it is largely a repetitive activity.

As a result, the routine tasks do not have to be done by an employee, but the robot will handle them faster and without the risk of errors.

What’s even better, thanks to its higher level of intelligence, the bot can identify improvements and suggest what else could be automated.

And there is more!

SAP Concur has come up with its own tool, SAP Process Automation, which brings together the functions of robotic and business process management.

The combination of these tools can be illustrated with a simple example. Imagine if your employees had to regularly update order statuses or even assign references to orders in any application.

The robot will do all this for them. It can even review incoming mail and extract invoices in PDF format. A big benefit for employees is that the bot can also send confirmations or edit bookings.

Managers will welcome the fact that the bot can approve expenses, orders and leave for employees based on predefined rules, or even record new suppliers.

Do you think it might be difficult to create such bots? On the contrary. In fact, hand in hand with hyper-automation, the trend of development platforms that use minimal or no code is growing in popularity.

Instead, the platforms rely on visual and intuitive elements that any employee with basic digital skills can use to create a bot or app.

How to get employees on board?

If you’ve heard of YesElf digital adoption platform, you probably know that it can help employees learn how to work with any enterprise software.

It makes it easier for new recruits to pick up a new software, or for any other employee to get up to speed with features they haven’t used in a long time.

But YesElf doesn’t just function as an impersonal guide. By using hyper-automation features, such as artificial intelligence or machine learning, it is much closer to the employee.

YesElf closely monitors the employee’s actions and identifies when he or she needs help. Regardless of how many times this happens on the same step, the personalised platform is always available to the employee.

Naturally, YesElf speaks to everyone in their own language, i.e. it also adapts to where the user is from.

The employee in particular benefits from effective training and ongoing support. But what about the company management?

The managers enjoy regular monitoring and detailed analyses provided by YesElf, which show them how the employee is learning to work in the software or which steps are the most challenging for the employees.

Thus, YesElf itself is a typical example of how to get employees hooked on hyper-automation, simply and effectively.

Furthermore, the platform can be implemented in other, also hyper-automation tools. One of them is the previously mentioned SAP Concur. The combination of these smart assistants will bring you more than you think.

The major benefits

2.6 trillion working hours. That’s exactly how much time can be automated annually, just in the United States.

So you can probably imagine the savings in working time you’ll get if you leave some activities to the bots.

And it’s the work efficiency that is the biggest benefit that hyper-automation has. It allows employees to get rid of routine activities and move on to more engaging tasks related to planning, strategy or achieving corporate goals.

In addition, you’ll undoubtedly speed up your processes, with estimates suggesting that bots complete them up to 10 times faster than an employee with minimum risk of error.

 Furthermore, workers acquire digital skills through innovation and thus increase their qualifications. Constantly dealing with technology keeps you as a company on your toes, giving you the flexibility to adapt to any further innovative changes.

Speed and adaptability will also ultimately lead to an improved customer experience. As a result, the customer gets what they need.

Not just the product or service itself, but also improved support throughout the entire process.

In conclusion, hyper-automation, like any trend, will turn into something mainstream and commonplace over time.

So if you want to keep up with the competition and bring the best to your customers and employees, don’t wait to upgrade your automation until it’s too late.

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