The aim of this article is not to steal the programmers’ job, but rather to the contrary. Our tool saves them a lot of work with continuous modification of the onboarding guide, giving them space to fully focus on their primary tasks.
So, what are the benefits of the YesElf tool compared to the programmer’s performance?
1. Programmers are less comprehensive
User onboarding is not just a one-time feature which will be checked off on the to-do list when it does its job.
In one of our previous blogs, we’ve discussed the thorough preparation, time requirement and the importance of onboarding, reaching far beyond the pop-up windows.
Many of those, who know at least something about onboarding, have a distorted picture of its purpose. Onboarding covers much more than just context clues or pop-up windows. Apart from the programmer, there is a pile of specialists working on onboarding strategy design.
In simple terms, the process consists of the following steps: UX designer does the testing of respondents and architects the onboarding structure, copywriter creates the copies understandable also to the uninitiated, graphic designer outlines an eye-catching form, and the programmer brings the onboarding to life.
The process of onboarding design is, however, far from over. What follows is the measurement of its effectiveness, data analyses and modification proposals which will deal with the uncovered imperfections.
This means that it is rather daredevil to rely only on the web developer’s skills during the onboarding design and implementation in the app. What you need is a team of specialists!
Introduction of an onboarding guide in the well-established app may be much easier if you use a comprehensive user onboarding platform. A tool such as YesElf, for instance, can create various visuals of the guide, modify the content without touching the code, and, thanks to the analytical indicators, immediately identify the hotspots.
At this stage, YesElf cannot take over the user testing, based on which it could automatically come up with the onboarding structure, nevertheless, you can utilize our long-standing experience and consult the guide design with our experienced UX user onboarding and user testing specialists.
2. YesElf works even without touching the code
The services of an experienced programmer or web developer can be rather expensive, even more for small businesses or start-ups.
Do you use ERP software packages in your firm or do you operate an online store with customized CRM system you would like to update with an onboarding guide? The digital age offers the possibility to do so without employing your own programmer.
The onboarding platform YesElf is an add-on which makes the onboarding guide not a fixed part of the software but a stand-alone feature. This allows you to add a user guide to provide training for your employees when working with the software without touching the software’s source code.
This illustrative example makes it clearer:
Imagine you operate an online store selling dietary supplements for athletes and your offer comprises more than 10,000 products. Your business grows increasingly, therefore, besides diversifying your portfolio, you also intend to expand into foreign market. This involves hiring new employees, such as warehouse workers but also managers.
Stock record and order processing is performed via online store’s commercial CRM system linked to your business and accounting software. Instead of training each newcomer about how to work with this system individually, you’ve decided to implement an onboarding guide in your CRM system.
The system provider, however, does not offer such service, so you have to engage a third party. You start to consider engaging an external team to design your onboarding, but as you use a licensed software package, you are not allowed to mix with the code. The only solution is to implement the onboarding system as an add-on, an extension, which works independently of the software.
3. YesElf needs just a few clicks to modify the onboarding guide
As some web or software features need to be developed stepwise, so does the onboarding. The development is triggered by growing number of users and new options being added to the software.
After every significant enhancement, the users deserve an explanation of what purpose does this feature serve and how to use it.
Now, imagine that onboarding is a fixed part of the app code, and the programmer would have to update all onboarding hints one after another after each modification.
A guide with a few hints is easy to create and “keep alive”, but when it comes to a comprehensive app designed for various user roles, the maintenance of the onboarding guide becomes a hard work.
Instead of developing new features, your web developer would spend all his time modifying the onboarding guide.
YesElf covers the administration of the Help through admin panel for users. Any onboarding modification is therefore just a few clicks away.
The individual parts of the guide and the corresponding content can be modified by anyone who has basic computer skills.
4. YesElf is less expensive in the long term
Onboarding platforms save not only the programmers’ time, but in the long term also your corporate money. Why is that?
● Web developers do not have to design onboarding functionality for the well-established software, but they can fully address the development of other features.
● By introducing YesElf, you relieve them from dragging editing of content in individual onboarding steps; the editing is performed in the admin panel, not inside the code.
● Programmers can link the onboarding guide to the software environment without editing its source code.
If all these steps should be covered by your in-house (or external) programmer or web developer, he or she would spend a lot of the work time on this, which, in the eyes of business and online shop owners, seems to be inefficient costs expenditure.
After all, once the YesElf guide is linked to your business, accounting, administration, or any other software, the programmer’s job is done. And you can take care of the rest by yourself.
Firms often prefer face-to-face training to digital onboarding because they consider the onboarding implementation in well-established software a tough work. As you can see, the onboarding guide is easy to interlink and the YesElf platform saves your programmer a lot of work.